Independent patient review · Antalya, Turkey
My Dentakay Antalya Experience
A factual account of my first treatment visit, what happened afterwards, and the second visit that will determine how this story ends.
Independent website · Not affiliated with DentakayWhy I chose Dentakay — and what happened next
I chose Dentakay after a personal recommendation. The communication was professional, the welcome was warm, and I arrived in Antalya confident about my treatment.
What changed my experience was not one isolated delay. It was the accumulation of scheduling problems, missed commitments, extra costs and unresolved pain during a trip whose dates and professional constraints had been communicated in advance.
This page documents my personal experience. I am also documenting what happens next. If my second visit resolves the outstanding problems and my experience improves, that will be reported here with the same transparency.
Second visit approaching
I still cannot eat normally. Nearly four months after my first treatment, I still cannot comfortably eat foods such as a steak or entrecôte. When I clench or chew, I mainly feel pain across my upper teeth; my lower teeth do not produce the same sensation. The pain is particularly strong in the front tooth immediately to the right, where biting or clenching can trigger a sharp sensation that I describe as an electric shock.
I also acknowledge the positive steps already taken by Dentakay ahead of my return, including the coverage of the Falcon Hotel for my husband and me for the duration of the second treatment stay, as well as renewed contact from Customer Care. I appreciate those efforts.
My assessment will evolve with the facts. If the continuation of the treatment is satisfactory, I will say so clearly and update this website to reflect the complete journey — not only the first visit.
A major professional event of more than 3,500 people that I completely missed
I am an independent network-marketing leader in an international company in the travel sector. Every year, our company organises two major international events abroad, and these events are an important part of my professional year. I also have a specific responsibility: I provide the complete translation of the event for German-speaking participants.
This event in Belek had an especially personal dimension. I was finally going to spend time in person with members of my team whom I had been working with for more than a year, but whom I normally see only on Zoom. I had looked forward to being with them, communicating face to face, supporting them and sharing the community side of our work — something that matters enormously in a travel-based network-marketing business.
Instead, I was unable to be with them at the event at all. I could not provide the translations they were counting on, I could not participate in the professional sessions, and I missed the entire community experience around the event.
People were attending — and I was supposed to go on stage twice
The event began on Friday. I remained tied to treatment in Antalya until Saturday evening and therefore missed the event completely. On Sunday I was in too much pain and felt far too unwell to attend. We were staying at the five-star Spice Hotel & Spa in Belek, in a beautiful all-inclusive setting, but I was unable to enjoy the stay or the event.
I could not fulfil my responsibility to translate the event for participants who were relying on me.
I was due to go on stage twice to receive recognition for rank advancements achieved through months of work and team-building.
The disruption caused me financial loss connected to my professional activity. The documented taxi costs were only a small part of the overall impact.
What I lost cannot be reduced to a taxi fare
A taxi fare can potentially be reimbursed. What cannot be reimbursed is the opportunity to stand on stage twice in front of more than 3,500 people for professional achievements that do not happen every day.
I also cannot recover those days with a team I had been working with for more than a year mostly through Zoom, the translations I was responsible for, the professional opportunities I missed, the community moments I could not share, or the money I lost through the disruption of my work.
For me, this was a very significant professional, financial and personal loss — not simply a question of transport time or taxi costs.
What I had been reassured about before treatment
Before travelling, I discussed my schedule and the professional event with Lena, my German-speaking contact and coordinator. She knew that I had commitments immediately after the treatment period.
I specifically asked whether everything would be finished in time and whether the timing would be a problem. I was reassured that the treatment would be completed and that everything would be fine. At no point did I understand from those conversations that I could face consequences of this magnitude — including missing the entire event, being unable to fulfil my translation responsibilities, or still having pain months later.
I am describing here what I personally understood from those conversations. Had I understood the possible practical consequences differently, I would have organised the trip differently.
I had communicated my schedule — but I did not understand what the aftermath could mean
Dentakay knew that I had an important professional event immediately afterwards. I had discussed my schedule and constraints before treatment. However, I did not understand that I might be unable to work, attend my event normally or remain in pain for months afterwards.
If I had understood that the immediate consequences could prevent me from participating in one of the two major professional events of my year, I would not have organised the trip in the same way.
What I was not told about the recovery period
A tooth fragment had remained inside after an extraction and eventually became infected. It had to be surgically removed under general anaesthesia. Before that, I had specifically asked whether everything would truly be finished and whether there could be a problem. I was told no, that there was nothing to worry about. That moment was difficult, both physically and emotionally, and I would have organised things very differently had the communication on this point been more honest.
What is also not explained is that the adaptation period after this type of procedure is far longer than most people expect. Even once you wake up, even once you are back home, it takes time. Nearly four months after my first treatment visit, I still cannot eat normally: the crust of a good piece of bread is out of the question, and a steak that needs real chewing is simply impossible. I have to crush everything with my tongue before swallowing, otherwise it hurts.
My husband followed a similar treatment to mine, without an extraction on his side. He does not have the electric-shock sensations that I experience, but he too needed a significant adjustment period, and he too, even now, still struggles with certain foods. It is not exactly the same experience for each of us, but in both cases this recovery period has lasted far longer than either of us expected.
Documents signed too quickly
At the clinic, a person accompanied us and translated or explained what we were being asked to sign. Documents were presented, their content was summarised orally, and then we were expected to sign.
I did not take — and did not feel that I was really given — the time needed to read every document carefully myself. I trusted the explanations and signed. Looking back, I regret not listening to my instinct and insisting on slowing down.
My advice today: whatever the confidence you have in a clinic or translator, read every document completely before signing it. Ask for a copy and, if needed, a written translation you can review calmly.
After my experience, I also read negative reviews from other patients on Trustpilot. Some accounts reminded me of aspects of my own experience. I cannot verify what happened to every other patient, so this website remains focused on what I personally experienced and can document.
What happened, chronologically
The key events only — without repeating the same incidents several times.
Arrival and treatment begins
Dentakay had booked our hotel in Antalya until the morning of 22 April. Treatment started on 20 April. My professional event in Belek, beginning on 23 April, had been communicated in advance.
Hotel checkout — treatment still unfinished
We had to leave the hotel while my temporary teeth were still unstable. With no workable schedule in place, we travelled between Belek and Antalya at our own expense.
Treatment unfinishedExtra transport costsA professional moment I could not recover
A clinic appointment conflicted with an event where I was expected professionally. A temporary tooth became so loose that I accidentally swallowed it. I also missed the official recognition of a professional rank I had earned through months of team-building work.
Professional event impactedPromises, transport and a medically urgent return
A taxi promised for the clinic did not arrive as expected. On 25 April, after waiting and receiving no timely response, we again paid for our own taxi because my pain and inflammation made missing the appointment impossible.
Pickup problemTaxi paid personallyA broken tooth fragment was removed
During the follow-up appointment, Dentakay surgically removed a broken tooth fragment that had remained in the gum after an extraction. This explained pain that had persisted for days.
Surgical removal requiredAirport transfer announced — but no taxi by 10:30
We had been told that a taxi would take us from Belek to the airport and that it would arrive at 10:00 AM. At 10:30, no taxi had arrived. In order not to risk being late for baggage check-in and our flight, we left for the airport by our own means.
Transfer did not arrive in timeReturn to Switzerland — treatment not yet complete
The implant phase had always required a second visit. I returned home disappointed by the organisation of the first stay and with confidence seriously affected. The next visit will determine how the overall treatment journey ends.
Nearly four months later: where I stand today
Eating is still difficult
I still cannot eat normally. I cannot comfortably eat an entrecôte or steak. When I clench or chew, I mainly feel pain across the upper teeth. The lower teeth do not give me the same sensation.
The pain is particularly marked in the front tooth immediately to the right. When I bite or clench on it, I feel a very sharp sensation that I describe as an electric shock.
I am also concerned about the appearance of two upper teeth visible in the photograph. I will ask the clinical team to assess both the pain and the aesthetic issue during my next visit.
I return to Antalya to continue the treatment
My second treatment phase is scheduled to begin on 1 September 2026. In theory, I have been told that this stage should be completed in approximately three days. The implant phase is still to be completed, and I still have a remaining amount to pay in order to finish the treatment.
Positive developments I also want to acknowledge
Dentakay has confirmed that the hotel for my husband and me will be covered for this second stay. The clinic has also confirmed that they will pick us up at the airport. In our written exchanges, Dentakay also confirmed that €260 would be deducted from the amount of my second visit.
I appreciate these steps and I want them to appear on this website with the same transparency as the problems from the first stay. For me, they do not erase the financial and professional losses already suffered, but they are positive measures.
Dentakay has asked me to reconsider my negative review
During the follow-up, I communicated with several Dentakay contacts and departments, sometimes having to repeat the same information in parallel conversations. In those exchanges, I was also asked to consider removing or changing my negative review.
My answer has remained the same: the review reflects what I experienced during my first visit. I prefer to see how the second visit and the remaining treatment are actually handled before deciding whether to change or complete it.
This is an independent patient website. It is not Dentakay's official website and is not operated, approved or affiliated with Dentakay. I created it myself to document my personal experience as an international patient. I will continue to update it honestly after the September visit — including improvements as well as any problems that remain.
Seven points I would want to know before travelling
A concise summary of the lessons from my experience — without repeating the timeline.
Get the treatment schedule in writing
Ask for the planned treatment days and final appointment before organising the rest of your trip.
Make your hard deadlines explicit
If you have flights, work or an event, confirm those constraints in writing and keep the messages.
Clarify transport responsibility
Know in advance what is covered if clinic scheduling forces extra journeys or an extended stay.
Read before signing
Do not sign documents until you have had enough time to understand what they say.
Keep written evidence
Appointment times, hotel dates and pickup confirmations matter when facts later become disputed.
Allow margin in your travel plan
Dental treatment can change. Build in enough time so one delay does not jeopardise your return or professional commitments.
Ask what recovery actually looks like
Adaptation after an extraction or implants can take several months, well beyond the official end of treatment. Ask for concrete patient examples, not just theoretical timeframes.
Original WhatsApp exchanges — with English translation
The screenshots are shown in their original form on the left. On the right I provide a translation/summary of the visible exchange so readers can understand the context without altering the original evidence.
Request to remove the negative review
Dentakay says they are pleased that an agreement was found and thanks me for my cooperation. They then ask me to remove my negative review because, they say, it has an important impact on the clinic. I answer that I prefer to be honest and do not want to remove it at this stage because it reflects what we actually experienced during the first visit. I explain that the problems affected my work and organisation and that I want to see how the rest of the treatment is handled before changing my opinion.
My explanation of the professional consequences
I explain that I was not in Turkey simply for leisure. I had important professional responsibilities, including translations, looking after my German-speaking team and receiving a professional recognition. I state that the commitments announced by the clinic were not respected and that this caused financial and professional consequences. Dentakay replies that they want to offer compensation and hotel coverage for the second visit and that, after the second visit, I remain free to update my review.
Hotel offer and another request concerning the review
Dentakay confirms that they will book the Falcon Hotel for the second visit, that my husband is welcome to accompany me and that his follow-up check can be organised. They also say management may cover the double-room supplement as a commercial gesture. In the same message, they again ask me to consider removing the review, saying that it does not fully reflect their post-treatment efforts.
My request for clear written organisation
I thank them for the hotel proposal but explain that communication remains difficult because I am dealing with several departments. I ask for clear written confirmation of the dates, number of days, hotel, double-room supplement, my husband's check-up, taxi costs and transfers. I also state that I will wait to see how the second visit is actually handled before considering any change to my review.
Written confirmation of hotel coverage and €260
Dentakay explains that different departments handle different stages and says Customer Care links the medical team and management. They confirm that management will cover the hotel costs for both of us and state that €260 will be deducted from the amount of my second visit. They again say that I remain free to share my experience.
Continuing difficulty identifying the right contact
I explain that repeatedly copying the same information to different contacts is becoming complicated and tiring. I ask for the person or department directly responsible for organising appointments and dates for the second visit. Dentakay says they will inform the relevant service so that I can be contacted. I later have to follow up again because nobody has contacted me, before finally confirming that contact was made.
Direct email concerning my second visit and this website
Email received on 10 August 2026.
Dentakay Customer Care
Original email
Dear Ms. Annemarie,
I hope you are doing well.
As your second visit is approaching, we wanted to reach out to you directly.
First and foremost, we would like to thank you for giving us the opportunity to continue your treatment. We understand that your first experience did not meet the standards we strive to provide, particularly regarding communication, coordination, and certain aspects of your overall journey. We genuinely regret that these shortcomings affected your confidence in our clinic.
Patient feedback plays an important role in helping us improve our services. We continuously review our processes to ensure that our patients receive the highest standard of care, not only clinically but throughout every stage of their journey. As part of these ongoing improvements, we are placing particular focus on strengthening communication between our departments, improving coordination of appointments and logistics, and ensuring that patients receive clear and timely updates throughout their treatment.
Our aim is for every patient to feel well informed, supported, and confident from the moment they arrive until they complete their treatment. We truly hope that your upcoming visit will reflect these improvements and provide you with the positive experience you originally expected.
We would also like to mention the website you created regarding your experience with Dentakay. We fully respect your right to share your personal experience and understand your decision to make your feedback public. However, we hope you can also understand our concerns regarding the use of the Dentakay name within the domain name, the use of our branch photographs, and the overall presentation of the website, as these elements may create the impression that the website is officially affiliated with or represents Dentakay.
With this in mind, we would kindly ask you to consider modifying these elements so that the website more clearly reflects its independent nature while continuing to present your personal experience. We believe this would be a fair approach for both parties.
Once your treatment has been completed, we also hope you will feel that your overall experience reflects the improvements made during your second visit. Should that be the case, we would appreciate it if you would consider updating the content of the website to include your complete treatment journey.
One of our Customer Care Representatives is in contact with you. Should you have any questions, or require any assistance at any stage of your treatment, please do not hesitate to reach out.
We remain committed to providing you with the quality of care and professionalism that every patient deserves.
Kind regards,
Dentakay Customer Care Team
Questions worth asking
Practical questions I would ask today before travelling.
Ask for dates before booking non-flexible commitments.
Ask who coordinates the solution and who covers additional costs.
A named person can prevent departments from passing responsibility back and forth.
Define the minimum clinical result expected before you leave the country.
I will publish the full story — including improvements
I created this site because I was extremely upset by what happened during my first visit. That experience is real, and so are the consequences I have described. But this review is not frozen in time.
If Dentakay corrects the outstanding problems, provides a satisfactory second visit and restores my confidence, I will document that just as clearly.
Independent website: This site presents one patient's personal experience and is not the official website of Dentakay, nor is it affiliated with or endorsed by Dentakay.
Independent patient review — important notice
This website is an independent personal account created by Annemarie Andrey. It is not the official website of Dentakay and is not operated, sponsored, approved or endorsed by Dentakay.
The content reflects my personal experience, observations, opinions and documents available to me at the time of publication. Medical symptoms are described as I experienced them and are not presented as a medical diagnosis. Nothing on this website constitutes medical or legal advice.
If Dentakay believes that a factual statement is inaccurate, I am willing to review documented corrections and, where appropriate, update the page transparently.
Third-party testimonials & privacy
- Third-party submissions are not published automatically and may be verified before publication.
- Only first-hand experiences should be submitted; abusive, speculative or unverifiable allegations will not be published.
- Personal data submitted through the form is used to review and respond to the testimonial request and may be processed by the email services involved in sending the message.
- Do not submit another person's medical or personal information without their permission.
Last content update: 10 August 2026. The page will be updated again after the second treatment visit.